OFFERING GUIDELINES

Dell EMC Education Services—Prepaid Training

Thank you for considering learning offerings from Dell EMC Education Services as part of your technical training needs. Below you will find general descriptions of offerings and delivery modalities. 

We invite you to contact your local Dell EMC Education Sales Consultant to learn more about curriculum paths and Knowledge Skills Assessments (KSA’s) for your teams. In addition, our global Registration Advisor team is available to assist you. We look forward to helping with your learning needs! 

 

Learning Offerings:

Collections are available to both customers and authorized Dell EMC resellers, distributors, original equipment manufacturers and service enabled partners (collectively "Partners"). Collections consist of predefined video and eLearning offerings. Our Dell EMC Sales Consultants work closely with customers and Partners to define the optimum collection contents and duration arrangements. 

e-Subscriptions are valid for one (1) year from date of invoice and are assigned to one individual. e-Subscriptions allow the designated individual to consume training from the Dell EMC Education Services eLearning catalogue selections. 

Subscriptions are valid for one (1) year from date of invoice and are assigned to one individual. Subscriptions allow the designated individual to consume training from the Dell EMC Education Services catalogue. 

Training Units are valid for one (1) year from date of invoice and are considered Dell EMC Education Services currency in that they may be redeemed to purchase Dell EMC Education Services training offerings while such currency is valid. Training Units are ideal if the exact course selection and/or delivery modality preferred by the student is not known at the time of purchase. 

V-Subscriptions are valid for one (1) year from date of invoice and consist of select video training offerings. These offerings are assigned to one individual for use over the above-referenced one (1) year period. V-Subscriptions allow the individual subscriber to consume designated training from the Dell EMC Education Services catalogue. 

ValuePaks are valid for one (1) year from date of invoice and refer to pre-defined offerings containing multiple components. ValuePaks may be video based depending on learning selected. ValuePaks are frequently selected by students who are looking to complete a curriculum path. 

Delivery Modalities:

Instructor-Led Training is live or recorded instruction available to students via classroom, remote, or recorded session attendance. 

Self-paced eLearning provides one assigned individual the ability to access and consume available content at their own pace. 

Video learning allows one individual to access and consume designated video learning title(s) purchased. 

Cancellation and Refunds. Unless otherwise specified in the applicable signed agreement between Dell EMC and customer or on an Dell EMC quotation, if a customer prepays and subsequently cancels standard training services,  Dell EMC shall provide (i) a full refund, if Dell EMC receives written notice of cancellation two (2) or more weeks before the scheduled start date; or (ii) a 50% refund, if Dell EMC receives written notice of cancellation less than two (2) weeks before, but prior to, the scheduled start date. Cancellation charges for customized training services shall be as mutually agreed between the parties in the applicable SOW.