OFFERING GUIDELINES

Dell Technologies Education Services

Thank you for considering learning offerings from Dell Technologies Education Services as part of your technical training needs. Below you will find general descriptions of offerings and delivery modalities. 

We invite you to contact your local Dell Technologies Education Sales Consultant to learn more about curriculum paths and Knowledge Skills Assessments (KSA’s) for your teams. In addition, our global Registration Advisor team is available to assist you. We look forward to helping with your learning needs!

 

Learning Offerings:

Collections are available to both customers and authorized Dell Technologies resellers, distributors, original equipment manufacturers and service enabled partners (collectively "Partners"). Collections consist of predefined video and eLearning offerings. Our Dell Technologies Sales Consultants work closely with customers and Partners to define the optimum collection contents and duration arrangements. An example of a Collection would be the On Demand Learning Center (ODLC).

Subscriptions are valid for one (1) year from date of invoice and are assigned to one individual. Subscriptions allow the designated individual to consume training from the Dell EMC Education Services catalogue. 

v-Subscriptions are valid for one (1) year from date of invoice and consist of select video training offerings. These offerings are assigned to one individual for use over the above-referenced one (1) year period. V-Subscriptions allow the individual subscriber to consume designated training from the Dell EMC Education Services catalogue. 

e-Subscriptions are valid for one (1) year from date of invoice and are assigned to one individual. e-Subscriptions allow the designated individual to consume training from the Dell EMC Education Services eLearning catalogue selections. 

ValuePaks are valid for one (1) year from date of invoice and refer to pre-defined offerings containing multiple components. ValuePaks may be video based depending on learning selected. ValuePaks are frequently selected by students who are looking to complete a curriculum path. 

Training Credits are valid for one (1) year from date of invoice and are considered Dell EMC Education Services currency in that they may be redeemed to purchase Dell Technologies Education Services training offerings while such currency is valid. Training Credits are ideal if the exact course selection and/or delivery modality preferred by the student is not known at the time of purchase.

 

Delivery Modalities:

Live Classroom, Virtual Instructor-Led or On Demand Training is instruction available to students via classroom, remote, or recorded session attendance. 

Self-paced eLearning provides one assigned individual the ability to access and consume available content at their own pace. 

Video learning allows one individual to access and consume designated video learning title(s) purchased.

 

Cancellation and Refunds:

Unless otherwise agreed in writing by Dell Technologies, all training will begin on the scheduled date.  Should Customer request to cancel or reschedule the Education Services, Dell Technologies will refund Customer’s pre-paid training fees as follows:

  • For Live Classroom (public) offerings, Customer may request to transfer their training dates to another available date up to fourteen (14) full calendar days prior to the start of the course for which they are scheduled. A cancellation or change within fourteen (14) full calendar days of the confirmed course start date will result in a cancellation fee equal to 100% of the course fee.
  • For Live Classroom (on-site) offerings, unless otherwise stated in a separate statement of work, Customer may request to transfer their training dates to another available date up to twenty-one (21) full calendar days prior to the start of the course for which they are scheduled. A cancellation or change within twenty-one (21) full calendar days of the confirmed course start date will result in a cancellation fee equal to 100% of the course fee.
  • Should Dell Technologies cancel any scheduled Education Services, Dell Technologies will use reasonable efforts to give Customer notice of cancellation and will endeavor to reschedule as agreed between Dell Technologies and Customer. If the Education Services are cancelled for reasons within Dell Technologies’ control, and cannot reasonably be rescheduled, Dell Technologies will refund Customer’s associated pre-paid training fees. The refund will be Customer’s only recourse in the event of Technologies ‘cancellation.