Training
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ESTABLISHING SERVICE MANAGEMENT FOR ITAAS

Benefits those responsible for design, development, and implementation of services management strategy within their organization. Gain in-depth knowledge of the critical roles and strategies for establishing a service management front office to support the development of services. Review the foundational back office processes to understand the operational framework necessary to support the delivery of services. Throughout the course, lab exercises, case studies and real world examples will reinforce concepts of service management design and implementation.

Delivery Modes:
Instructor-Led Video Instructor-Led e-Learning Online ILT